International Technical Systems Analyst

Please enable Javascript to view this content.International Technical Systems Analyst

GENERAL SUMMARY
Defines and resolves problems encountered by users with corporate information systems by acting as a liaison between users and technical support resources.  Ensures general operation and availability of LAN/WAN components and personal computer workstations.  Implements hardware and software system upgrades.  Provides support for office and work area build-out services. Provides support for IT processes.  Manages telecommunications systems and communication networks for corporate office.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Diagnoses and troubleshoots problems encountered with personal computer hardware and peripheralsResolves issues encountered with personal computer-operating systems and software packages.Diagnose and troubleshoot technical issues with Blackberry and supported PDAs.Diagnose and troubleshoot technical network connectivity and network printing issues.Works with vendors and maintenance service providers to diagnose, repair and correct issues for usersBuild and deploy PC systems according to company standards.Awareness of and the ability to troubleshoot basic to intermediate network issues including satellite communications equipmentAbility to travel internationally and work 24x7 on a 28 day rotation.

JOB SPECIFICATIONS

Associate's degree in Computer Science or high school diploma with additional equivalent experience or appropriate trade school certificates with additional experienceMinimum of five years related experience in a user support roleMust have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.Familiarity with oil and gas specialized hardware and software is preferredKnowledge of hardware and software licensingA broad knowledge of the Microsoft Office products is required.Excellent problem solving skills with above average ability to interpret, analyze, troubleshoot and resolve technical problemsExcellent communication skills, including verbal, written and telephone etiquetteRequires courteous demeanor in all circumstances.Must be decisive, conscientious and interact well in a team environment or training capacity.Have a strong desire to learn and be able to follow policies and procedures.Ability to work well with minimal amount of supervision.

DECISION-MAKING AUTHORITY/KNOWLEDGE
Responsible for determining the best way to proceed with and troubleshoot hardware and software problems.

WORKING CONDITIONS
Normal office environment.

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