Divisional Sales Manager, Guinness Cameroun S.A

External Job Title Divisional Sales Manager, Guinness Cameroun S.A.
AutoReqId 36444BR
Function Sales
Type of Job Full Time - Exempt
Country Cameroon
External Job Description
VACANCY

(Internal Only)

Job Title: Divisional Sales Manager, Guinness Cameroun S.A.

Department: Sales

Reporting to: Sales Director

Category: 11 (Level 4)

No of positions: 01
Contract: permanent

PURPOSE

Lead, motivate, train and develop the Regional Team in order to deliver Volume, Share, Distribution and profit targets expressed through the Trade Strategy and one plan.

QUALIFICATION AND EXPERIENCE REQUIRED

·University Degree in business or related field and at least 5 years track record in a middle ranking Sales / Marketing / Customer facing role.

·Sales or relevant industry related experience in FMCG, ideally beverage industry, with proven experience in Sales leadership.

ACCOUNTABILITIES

The Divisional Sales Manager will able to:

·Lead the development and implementation of the GCSA Organisation and People strategy

·Manage, motivate, train and coach the 1st line managers through inspiring leadership.

·Generate a strong culture of development / evaluation through Accompaniment and Audit.

·Build clear Personal Development Plans to enhance performance and individual growth.

·Translate the Commercial Plan into individual objectives for 1st line managers.

·Coach the teams to develop motivating Customer Propositions.

·Attend key customer meetings to provide weight and advice.

CAPABILITIES

You will need to:

·Deeply explore information and challenge others to uncover consumer / customer needs & motivations.

·Select the most relevant information to generate insights that unlock growth. Implementation remains true to the insight.

·Be at ease with DWBB/DWS terminology

·Use all sources of OCS information to uncover growth opportunities and drive the prioritization of brands v commercial activity

·Coach others in the value & application of OCS

·Be able to identify and articulate customer/market/ competitor information to report on & input to future Trade Strategy.

·Prioritize and targets brand and commercial activities using clear segmentation.

·Plan and organize resources to facilitate the delivery of goals

·Drive the organization to produce ambitious 18-month commercial plans, which are aligned to brand GAME Plans, addressing future customer requirements, competitor strategies and meet brand goals

·Engage with senior contacts to gain long-term support to our mutual benefits.

·Be highly skilled in fostering commitment and resolving conflict.

·Be able to handle tough situations through advanced negotiation skills and effective, collaborative cross- functional team working.

·Be a passionate ambassador of the Managing Relationships capability

You will also need to be:

·A great coach to lead and develop your team

·A good communicator

·Dynamic and committed

·Credible with external and internal partners;

·Computer literate (Microsoft office),

·A good driver with a valid License,

·Bilingual English / French

Guinness Cameroon,whichis ISO 9001/2008 and ISO 22000/2005 certified, is committed to meritocracy and inclusivenessand will not unfairly discriminate in recruitment, training, career development and promotion on the basis of race, color, ethnicity, gender, marital status, disability, religion or belief and age

Interested candidates should apply mentioning the subject.

APLICATION

All applications to be made through the website:www.Diageo-Careers.Com.Candidates should please load in their CV and covering letters.

CLOSING DATE

07.04.13

Leonard OKALA

Human Resources Director

LO/MN/27.03.13

View the original Job here

Divisional Sales Manager, Guinness Cameroun S.A

View the original Job here

Country Director Cameroun

Sorry, I could not read the content fromt this page.Sorry, I could not read the content fromt this page.

View the original article here

Territory Sales Representative - Nigeria (Based in Cameroun)

Sorry, I could not read the content fromt this page.Sorry, I could not read the content fromt this page.

View the original article here

Cameroun Cluster Operations Manager

Sector Jobs Ashore - IT, Jobs Ashore - Operation & Shipmanagement Please indicate in your application that you have found this job at JOB2SEA Apply now (this will open in a new window) Supervises :
1. Intermodal & Inland Operations
2. Equipment Management
3. Cost Management
4. Vessel/Port Operations
5. Reefer Management
6. Claims Management

Job overview / Purpose/Summary
·         Managing the country based operations functions and oversee administrative responsibility for operations tasks handled on behalf of the Liner Operations Clusters. ·         Working with Country Manager on achieving lowest cost proposition for Country Operations deliverables. ·         Procuring inland services and managing contracts using framework/guidance from Centre Operations. ·         Delivering on equipment management targets such as Stock Factors and Inland Distribution. ·         Coordinate with GSC and keep on the outsourcing drive ·         Ensure country cluster adhere to operational standards and safe environment ·         Be in charge company HSSE and advise cluster TOP on operational issues ·         Represent company in port and chipping council meetings. ·         Managing Intermodal & Inland operations, Equipment Management, Cost Management, Claims Management, Reefer Management and Costs Control and Management  ·         Overseeing administrative responsibility of port operations teams ·         Designing intermodal network and handling intra-country costs from truck, barge and rail products . ·         Procuring inland services ·         Cooperating with Country commercial desks,Customer service, Trade & Marketing and MPV  
Key Measures
Berth/Port Productivity, Unit costs for items in Country scope Efficiency of intermodal products Intermodal Cost  per FFE Customer Satisfactory Survey (on reliability items) Total Operating Yield - Equipment Stock Factor/Turn Time - Operations FTE  - Cluster Costs per FFE  
Skills Required
Leadership - motivates, drives team - Result driven - meets KPIs with consistency Experience within Container Business Commercial understanding - Focused on Costs reduction - Process focused - Passionate for Excellence  - Understanding functional interdependencies
Skills & competencies you should learn in the position
Manage an empowered set-up with accountability for delivering stretched targets Exercise leadership, drive and engage the team for delivery on such targets Understanding the set-up between country operations and the Liner Operations Cluster Balance the requirements for commercial flexibility with operational stability/reliability  

Contact information:

Please contact Nsahlai Esther at esther.nsahlai@maersk.com

Please indicate in your application that you have found this job at JOB2SEA Apply now (this will open in a new window) Maersk Line, the global containerized division of the A.P. Moller – Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services.

View the original article here

Senior Sales Executive - Maersk Line, Douala, Cameroun

Senior Sales Executive - Maersk Line, Douala, Cameroun

Job overview (purpose/ summary):

· To own, retain, develop and deliver volume and yield targets of his/her own while remaining focused on relationship building and to increase our share of wallet.
· To secure business and develop the right mix of customer/cargo/corridor in order to fill up the ships with the most profitable cargo (herewith a specific note: External Sales Executives are challenged to bring additional import cargo from new customers and/or up-selling to equivalent of 125 ffes per month/per sales rep while keeping export loadings above average ffes/month).
· To manage sales pipeline, segmentation and accurate forecasting and always with usage of INSIGHT tool (salesforce.com)
· To monitor performance against KPI and take corrective action where necessary.
· To own and develop his/her allocated customers, starting with a base of 60 customers to be covered in 30 days time and increasing same to 100-120 customers who shall be visited at least once every 2 months.
· To perform as absolute minimum 15 sales calls per week, on that respect identify customers' needs, potential and requirements in order to prioritise time and efforts spent in selling.
· To understand and master the market and the industry needs.
· To improve customer satisfaction targeting a min score of 6.0 at the CSS and a response ratio of 80% on the monthly surveys.
· To draft a one page customer profile for his top 20 export and top 20 import accounts.

Key Responsabilities:

· To manage the sales pipeline process using Insight/ salesforce.com by identifying customer requirements and recording opportunities against the right client owner
· Qualifying opportunities/Presenting value proposition to Clientthrough Changing the Way We Sell Process
· Quoting to customer using the Quoting tool, MARS and the pricing guidelines
· Follow up/Negotiate on the Quote or tender
· Close business as won/lost and record reasons
· Timely and correct update of MARS contract with prices and terms agreed specifically but not limited to free time (detention/demurrage) and credit
· Ensure full penetration into and mapping of customers organization

Detailed Responsabilities:

Sales process/Account Planning/Account Managing
· To retain and increase our share of wallet through up sell and cross sell.
· Define customer strategy and execute as per management guidelines
· To be prepared for sales calls in relation to the customer strategy. Whenever attending a first meeting first double check RMKS2 figures, customers/segment/commodity stats etc.
· Defining and following up on action plan for customers not justified to be in current channel but still staying with the client owner. Promote quarterly customer allocation/segmentation exercise.
· To prioritise time and effort spent in selling to the right mix of customers through customer profitability assessment using quoting tool and Yield package to identify loss giving cargo and customers.
· To identify customer needs and requirements, buying criteria and potential to prioritise time and effort spent in selling
· Manage the selling process to external customer, including pricing contract negotiations.
· Pro-actively search, qualify, develop and engage into new customers relationships.
· Identify account needs, opportunities and key buying factors for existing customers and formalize those into account plan and strategies.
· Ensure full mapping of customers per area as per confirmed and distributed aside.
· Seek continuously improvement on customer satisfaction/customer experience.
· Ensure adequate update of Maersk IT Systems such as Mars, Insight, SCV, Quote Tool, MEPC.

Customer relationship Management

· Own the overall customer relationship for his/her customer portfolio as the primary point of contact
· Ensure timely and correct update of customer master data in SCV and Insight
· Establish strong multilevel, win/win relationships with his/her customer portfolio
· Understanding customer requirements and buying factors
· Seek to continuously improve customer satisfaction by capturing VOC through CSS, improving the response rate to CSS and follow up on feedback from CSS
· Recommend potential projects to management

Pre and Post sales service

· Actively market the business and ML brand using campaigns, customer communication, sales material, E-Commerce value proposition and client advisories
· Effectively handover post sales activities to customer service, operations and finance through timely and correct update of contract rates, terms and conditions in line with the pre defined SOPs (free time/credit)
· Communication with Origin/destination offices through e-mail, Office Communicator (OC) and over the phone, having always in mind Insight/ Salesforce.com activities and opportunities to ensure account base delivers on agreements made as well as to pro actively identify/qualify opportunities for up sell/cross sell.
· To draft one page customer profile for his top 20 export and top 20 import accounts

Skills and competencies Account Executive shall learn in the position:

Skills & Competencies to develop further in the position

· ML Sales Pipeline process using Insight/Salesforce.com
· Contract and commitment capture through MARS
· Managing Master data through SCV
· Improve knowledge on how best to improve ML profitability by prioritising right mix of customers
· Strong ML and competition product knowledge
· E-Learning and blended learning through LMS courses and on the job tasks and coaching from Management

Key Measures:

· Individual volume based on budget split
· Opportunities created and sales calls
· Overdue opportunities
· Customer acquisition
· CSS results published monthly/quarterly
· Pipeline Performance tracker
· Share of loss giving customers/cargo from Yield package
· % Quotes Generated business
· Quote Tool Usage

Contact information:

Please contact our Sales Manager, Mr. julien Tardy (e-mail: julien.Tardy@maersk.com) and/or alternatively our Human Resources Manager, Mme Nsahlai Esther (e-mail:esther.nsahlai@maersk.com) in the event you have any further questions about this role.

View the original article here

Cameroun Cluster Operations Manager - Maersk Line, Douala, Cameroun

Cameroun Cluster Operations Manager - Maersk Line, Douala, Cameroun
Cameroun Cluster Operations Manager - Maersk Line, Douala, Cameroun

Supervises :
1. Intermodal & Inland Operations
2. Equipment Management
3. Cost Management
4. Vessel/Port Operations
5. Reefer Management
6. Claims Management

Job overview / Purpose/Summary

· Managing the country based operations functions and oversee administrative responsibility for operations tasks handled on behalf of the Liner Operations Clusters.
· Working with Country Manager on achieving lowest cost proposition for Country Operations deliverables.
· Procuring inland services and managing contracts using framework/guidance from Centre Operations.
· Delivering on equipment management targets such as Stock Factors and Inland Distribution.
· Coordinate with GSC and keep on the outsourcing drive
· Ensure country cluster adhere to operational standards and safe environment
· Be in charge company HSSE and advise cluster TOP on operational issues
· Represent company in port and chipping council meetings.
· Managing Intermodal & Inland operations, Equipment Management, Cost Management, Claims Management, Reefer Management and Costs Control and Management
· Overseeing administrative responsibility of port operations teams
· Designing intermodal network and handling intra-country costs from truck, barge and rail products.
· Procuring inland services
· Cooperating with Country commercial desks,Customer service, Trade & Marketing and MPV

Key Measures

* Berth/Port Productivity, Unit costs for items in Country scope
* Efficiency of intermodal products
* Intermodal Cost per FFE
* Customer Satisfactory Survey (on reliability items) Total Operating Yield - Equipment Stock Factor/Turn Time - Operations FTE - Cluster Costs per FFE

Skills Required

* Leadership - motivates, drives team -
* Result driven - meets KPIs with consistency
* Experience within Container Business
* Commercial understanding - Focused on Costs reduction -
* Process focused - Passionate for Excellence - Understanding functional interdependencies

Skills & competencies you should learn in the position

* Manage an empowered set-up with accountability for delivering stretched targets
* Exercise leadership, drive and engage the team for delivery on such targets
* Understanding the set-up between country operations and the Liner Operations Cluster
* Balance the requirements for commercial flexibility with operational stability/reliability

Contact information:

Please contact Nsahlai Esther atesther.nsahlai@maersk.com

Get Started Applying for this Job by filling out the form below.

View the original article here

Senior Sales Executive - Maersk Line, Douala, Cameroun

Job overview (purpose/ summary):

·         To own, retain, develop and deliver volume and yield targets of his/her own while remaining focused on relationship building and to increase our share of wallet.

·         To secure business and develop the right mix of customer/cargo/corridor in order to fill up the ships with the most profitable cargo (herewith a specific note: External Sales Executives are challenged to bring additional import cargo from new customers and/or up-selling to equivalent of 125 ffes per month/per sales rep while keeping export loadings above average ffes/month).

·         To manage sales pipeline, segmentation and accurate forecasting and always with usage of INSIGHT tool (salesforce.com)

·         To monitor performance against KPI and take corrective action where necessary.

·         To own and develop his/her allocated customers, starting with a base of 60 customers to be covered in 30 days time and increasing same to 100-120 customers who shall be visited at least once every 2 months.

·         To perform as absolute minimum 15 sales calls per week, on that respect identify customers’ needs, potential and requirements in order to prioritise time and efforts spent in selling.

·         To understand and master the market and the industry needs.

·         To improve customer satisfaction targeting a min score of 6.0 at the CSS and a response ratio of 80% on the monthly surveys. 

·         To draft a one page customer profile for his top 20 export and top 20 import accounts.

Key Responsabilities:

·         To manage the sales pipeline process using Insight/ salesforce.com by identifying customer requirements and recording opportunities against the right client owner

·         Qualifying opportunities/Presenting value proposition to Client through Changing the Way We Sell Process

·         Quoting to customer using the Quoting tool, MARS and the pricing guidelines

·         Follow up/Negotiate on the Quote or tender

·         Close business as won/lost and record reasons

·         Timely and correct update of MARS contract with prices and terms agreed specifically but not limited to free time (detention/demurrage) and credit

·         Ensure full penetration into and mapping of customers organization

Detailed Responsabilities:

Sales process/Account Planning/Account Managing

·         To retain and increase our share of wallet through up sell and cross sell.

·         Define customer strategy and execute as per management guidelines

·         To be prepared for sales calls in relation to the customer strategy. Whenever attending a first meeting first double check RMKS2 figures, customers/segment/commodity stats etc.

·         Defining and following up on action plan for customers not justified to be in current channel but still staying with the client owner. Promote quarterly customer allocation/segmentation exercise.

·         To prioritise time and effort spent in selling to the right mix of customers through customer profitability assessment using quoting tool and Yield package to identify loss giving cargo and customers.

·         To identify customer needs and requirements, buying criteria and potential to prioritise time and effort spent in selling

·         Manage the selling process to external customer, including pricing contract negotiations.

·         Pro-actively search, qualify, develop and engage into new customers relationships.

·         Identify account needs, opportunities and key buying factors for existing customers and formalize those into account plan and strategies.

·         Ensure full mapping of customers per area as per confirmed and distributed aside.

·         Seek continuously improvement on customer satisfaction/customer experience.

·         Ensure adequate update of Maersk IT Systems such as Mars, Insight, SCV, Quote Tool, MEPC.

Customer relationship Management

·         Own the overall customer relationship for his/her customer portfolio as the primary point of contact

·         Ensure timely and correct update of customer master data in SCV and Insight

·         Establish strong multilevel, win/win relationships with his/her customer portfolio

·         Understanding customer requirements and buying factors

·         Seek to continuously improve customer satisfaction by capturing VOC through CSS, improving the response rate to CSS and follow up on feedback from CSS

·         Recommend potential projects to management

Pre and Post sales service

·         Actively market the business and ML brand using campaigns, customer communication, sales material,  E-Commerce value proposition and client advisories

·         Effectively handover post sales activities to customer service, operations and finance through timely and correct update of contract rates, terms and conditions in line with the pre defined SOPs (free time/credit)

·         Communication with Origin/destination offices through e-mail, Office Communicator (OC) and over the phone, having always in mind Insight/ Salesforce.com activities and opportunities to ensure account base delivers on agreements made as well as to pro actively identify/qualify opportunities for up sell/cross sell.

·         To draft one page customer profile for his top 20 export and top 20 import accounts

Skills and competencies Account Executive shall learn in the position:

Skills & Competencies to develop further in the position

·         ML Sales Pipeline process using Insight/Salesforce.com

·         Contract and commitment capture through MARS

·         Managing Master data through SCV

·         Improve knowledge on how best to improve ML profitability by prioritising right mix of customers

·         Strong  ML and competition product knowledge

·         E-Learning and blended learning through LMS courses and on the job tasks and coaching from Management

Key Measures:

·         Individual volume based on budget split

·         Opportunities created and sales calls

·         Overdue opportunities

·         Customer acquisition

·         CSS results published monthly/quarterly

·         Pipeline Performance tracker

·         Share of loss giving customers/cargo from Yield package

·         % Quotes Generated business

·         Quote Tool Usage

Please contact our Sales Manager, Mr. julien Tardy (e-mail: julien.Tardy@maersk.com)  and/or alternatively our Human Resources Manager, Mme Nsahlai Esther (e-mail: esther.nsahlai@maersk.com) in the event you have any further questions about this role.

View the original article here

Senior Sales Executive - Maersk Line, Douala, Cameroun

Job overview (purpose/ summary):

·         To own, retain, develop and deliver volume and yield targets of his/her own while remaining focused on relationship building and to increase our share of wallet.

·         To secure business and develop the right mix of customer/cargo/corridor in order to fill up the ships with the most profitable cargo (herewith a specific note: External Sales Executives are challenged to bring additional import cargo from new customers and/or up-selling to equivalent of 125 ffes per month/per sales rep while keeping export loadings above average ffes/month).

·         To manage sales pipeline, segmentation and accurate forecasting and always with usage of INSIGHT tool (salesforce.com)

·         To monitor performance against KPI and take corrective action where necessary.

·         To own and develop his/her allocated customers, starting with a base of 60 customers to be covered in 30 days time and increasing same to 100-120 customers who shall be visited at least once every 2 months.

·         To perform as absolute minimum 15 sales calls per week, on that respect identify customers’ needs, potential and requirements in order to prioritise time and efforts spent in selling.

·         To understand and master the market and the industry needs.

·         To improve customer satisfaction targeting a min score of 6.0 at the CSS and a response ratio of 80% on the monthly surveys. 

·         To draft a one page customer profile for his top 20 export and top 20 import accounts.

Key Responsabilities:

·         To manage the sales pipeline process using Insight/ salesforce.com by identifying customer requirements and recording opportunities against the right client owner

·         Qualifying opportunities/Presenting value proposition to Client through Changing the Way We Sell Process

·         Quoting to customer using the Quoting tool, MARS and the pricing guidelines

·         Follow up/Negotiate on the Quote or tender

·         Close business as won/lost and record reasons

·         Timely and correct update of MARS contract with prices and terms agreed specifically but not limited to free time (detention/demurrage) and credit

·         Ensure full penetration into and mapping of customers organization

Detailed Responsabilities:

Sales process/Account Planning/Account Managing

·         To retain and increase our share of wallet through up sell and cross sell.

·         Define customer strategy and execute as per management guidelines

·         To be prepared for sales calls in relation to the customer strategy. Whenever attending a first meeting first double check RMKS2 figures, customers/segment/commodity stats etc.

·         Defining and following up on action plan for customers not justified to be in current channel but still staying with the client owner. Promote quarterly customer allocation/segmentation exercise.

·         To prioritise time and effort spent in selling to the right mix of customers through customer profitability assessment using quoting tool and Yield package to identify loss giving cargo and customers.

·         To identify customer needs and requirements, buying criteria and potential to prioritise time and effort spent in selling

·         Manage the selling process to external customer, including pricing contract negotiations.

·         Pro-actively search, qualify, develop and engage into new customers relationships.

·         Identify account needs, opportunities and key buying factors for existing customers and formalize those into account plan and strategies.

·         Ensure full mapping of customers per area as per confirmed and distributed aside.

·         Seek continuously improvement on customer satisfaction/customer experience.

·         Ensure adequate update of Maersk IT Systems such as Mars, Insight, SCV, Quote Tool, MEPC.

Customer relationship Management

·         Own the overall customer relationship for his/her customer portfolio as the primary point of contact

·         Ensure timely and correct update of customer master data in SCV and Insight

·         Establish strong multilevel, win/win relationships with his/her customer portfolio

·         Understanding customer requirements and buying factors

·         Seek to continuously improve customer satisfaction by capturing VOC through CSS, improving the response rate to CSS and follow up on feedback from CSS

·         Recommend potential projects to management

Pre and Post sales service

·         Actively market the business and ML brand using campaigns, customer communication, sales material,  E-Commerce value proposition and client advisories

·         Effectively handover post sales activities to customer service, operations and finance through timely and correct update of contract rates, terms and conditions in line with the pre defined SOPs (free time/credit)

·         Communication with Origin/destination offices through e-mail, Office Communicator (OC) and over the phone, having always in mind Insight/ Salesforce.com activities and opportunities to ensure account base delivers on agreements made as well as to pro actively identify/qualify opportunities for up sell/cross sell.

·         To draft one page customer profile for his top 20 export and top 20 import accounts

Skills and competencies Account Executive shall learn in the position:

Skills & Competencies to develop further in the position

·         ML Sales Pipeline process using Insight/Salesforce.com

·         Contract and commitment capture through MARS

·         Managing Master data through SCV

·         Improve knowledge on how best to improve ML profitability by prioritising right mix of customers

·         Strong  ML and competition product knowledge

·         E-Learning and blended learning through LMS courses and on the job tasks and coaching from Management

Key Measures:

·         Individual volume based on budget split

·         Opportunities created and sales calls

·         Overdue opportunities

·         Customer acquisition

·         CSS results published monthly/quarterly

·         Pipeline Performance tracker

·         Share of loss giving customers/cargo from Yield package

·         % Quotes Generated business

·         Quote Tool Usage

Please contact our Sales Manager, Mr. julien Tardy (e-mail: julien.Tardy@maersk.com)  and/or alternatively our Human Resources Manager, Mme Nsahlai Esther (e-mail: esther.nsahlai@maersk.com) in the event you have any further questions about this role.

View the original article here

Senior Sales Executive - Maersk Line, Douala, Cameroun

Job overview (purpose/ summary):

·         To own, retain, develop and deliver volume and yield targets of his/her own while remaining focused on relationship building and to increase our share of wallet.

·         To secure business and develop the right mix of customer/cargo/corridor in order to fill up the ships with the most profitable cargo (herewith a specific note: External Sales Executives are challenged to bring additional import cargo from new customers and/or up-selling to equivalent of 125 ffes per month/per sales rep while keeping export loadings above average ffes/month).

·         To manage sales pipeline, segmentation and accurate forecasting and always with usage of INSIGHT tool (salesforce.com)

·         To monitor performance against KPI and take corrective action where necessary.

·         To own and develop his/her allocated customers, starting with a base of 60 customers to be covered in 30 days time and increasing same to 100-120 customers who shall be visited at least once every 2 months.

·         To perform as absolute minimum 15 sales calls per week, on that respect identify customers’ needs, potential and requirements in order to prioritise time and efforts spent in selling.

·         To understand and master the market and the industry needs.

·         To improve customer satisfaction targeting a min score of 6.0 at the CSS and a response ratio of 80% on the monthly surveys. 

·         To draft a one page customer profile for his top 20 export and top 20 import accounts.

Key Responsabilities:

·         To manage the sales pipeline process using Insight/ salesforce.com by identifying customer requirements and recording opportunities against the right client owner

·         Qualifying opportunities/Presenting value proposition to Client through Changing the Way We Sell Process

·         Quoting to customer using the Quoting tool, MARS and the pricing guidelines

·         Follow up/Negotiate on the Quote or tender

·         Close business as won/lost and record reasons

·         Timely and correct update of MARS contract with prices and terms agreed specifically but not limited to free time (detention/demurrage) and credit

·         Ensure full penetration into and mapping of customers organization

Detailed Responsabilities:

Sales process/Account Planning/Account Managing

·         To retain and increase our share of wallet through up sell and cross sell.

·         Define customer strategy and execute as per management guidelines

·         To be prepared for sales calls in relation to the customer strategy. Whenever attending a first meeting first double check RMKS2 figures, customers/segment/commodity stats etc.

·         Defining and following up on action plan for customers not justified to be in current channel but still staying with the client owner. Promote quarterly customer allocation/segmentation exercise.

·         To prioritise time and effort spent in selling to the right mix of customers through customer profitability assessment using quoting tool and Yield package to identify loss giving cargo and customers.

·         To identify customer needs and requirements, buying criteria and potential to prioritise time and effort spent in selling

·         Manage the selling process to external customer, including pricing contract negotiations.

·         Pro-actively search, qualify, develop and engage into new customers relationships.

·         Identify account needs, opportunities and key buying factors for existing customers and formalize those into account plan and strategies.

·         Ensure full mapping of customers per area as per confirmed and distributed aside.

·         Seek continuously improvement on customer satisfaction/customer experience.

·         Ensure adequate update of Maersk IT Systems such as Mars, Insight, SCV, Quote Tool, MEPC.

Customer relationship Management

·         Own the overall customer relationship for his/her customer portfolio as the primary point of contact

·         Ensure timely and correct update of customer master data in SCV and Insight

·         Establish strong multilevel, win/win relationships with his/her customer portfolio

·         Understanding customer requirements and buying factors

·         Seek to continuously improve customer satisfaction by capturing VOC through CSS, improving the response rate to CSS and follow up on feedback from CSS

·         Recommend potential projects to management

Pre and Post sales service

·         Actively market the business and ML brand using campaigns, customer communication, sales material,  E-Commerce value proposition and client advisories

·         Effectively handover post sales activities to customer service, operations and finance through timely and correct update of contract rates, terms and conditions in line with the pre defined SOPs (free time/credit)

·         Communication with Origin/destination offices through e-mail, Office Communicator (OC) and over the phone, having always in mind Insight/ Salesforce.com activities and opportunities to ensure account base delivers on agreements made as well as to pro actively identify/qualify opportunities for up sell/cross sell.

·         To draft one page customer profile for his top 20 export and top 20 import accounts

Skills and competencies Account Executive shall learn in the position:

Skills & Competencies to develop further in the position

·         ML Sales Pipeline process using Insight/Salesforce.com

·         Contract and commitment capture through MARS

·         Managing Master data through SCV

·         Improve knowledge on how best to improve ML profitability by prioritising right mix of customers

·         Strong  ML and competition product knowledge

·         E-Learning and blended learning through LMS courses and on the job tasks and coaching from Management

Key Measures:

·         Individual volume based on budget split

·         Opportunities created and sales calls

·         Overdue opportunities

·         Customer acquisition

·         CSS results published monthly/quarterly

·         Pipeline Performance tracker

·         Share of loss giving customers/cargo from Yield package

·         % Quotes Generated business

·         Quote Tool Usage

Please contact our Sales Manager, Mr. julien Tardy (e-mail: julien.Tardy@maersk.com)  and/or alternatively our Human Resources Manager, Mme Nsahlai Esther (e-mail: esther.nsahlai@maersk.com) in the event you have any further questions about this role.

View the original article here

Cameroun Cluster Operations Manager - Maersk Line, Douala, Cameroun

Sorry, I could not read the content fromt this page.

View the original article here

Cameroun Cluster Operations Manager - Maersk Line, Douala, Cameroun

Beyond.com is a Registered Trademark of Beyond.com, Inc.
Beyond.com Career Network © 2001 - 2011 Beyond.com, Inc.document.write(unescape("%3Cscript src='" + (document.location.protocol == "https:" ? "https://sb" : "http://b") + ".scorecardresearch.com/beacon.js' %3E%3C/script%3E"));COMSCORE.beacon({c1:2,c2:6035052,c3:"",c4:"",c5:"",c6:"",c15:""});

View the original article here

Territory Sales Representative - Nigeria (Based in Cameroun)

Sorry, I could not read the content fromt this page.Sorry, I could not read the content fromt this page.

View the original article here

Cameroun Cluster Operations Manager

Sector Jobs Ashore - IT, Jobs Ashore - Operation & Shipmanagement Please indicate in your application that you have found this job at JOB2SEA Apply now (this will open in a new window) Supervises :
1. Intermodal & Inland Operations
2. Equipment Management
3. Cost Management
4. Vessel/Port Operations
5. Reefer Management
6. Claims Management

Job overview / Purpose/Summary
·         Managing the country based operations functions and oversee administrative responsibility for operations tasks handled on behalf of the Liner Operations Clusters. ·         Working with Country Manager on achieving lowest cost proposition for Country Operations deliverables. ·         Procuring inland services and managing contracts using framework/guidance from Centre Operations. ·         Delivering on equipment management targets such as Stock Factors and Inland Distribution. ·         Coordinate with GSC and keep on the outsourcing drive ·         Ensure country cluster adhere to operational standards and safe environment ·         Be in charge company HSSE and advise cluster TOP on operational issues ·         Represent company in port and chipping council meetings. ·         Managing Intermodal & Inland operations, Equipment Management, Cost Management, Claims Management, Reefer Management and Costs Control and Management  ·         Overseeing administrative responsibility of port operations teams ·         Designing intermodal network and handling intra-country costs from truck, barge and rail products . ·         Procuring inland services ·         Cooperating with Country commercial desks,Customer service, Trade & Marketing and MPV  
Key Measures
Berth/Port Productivity, Unit costs for items in Country scope Efficiency of intermodal products Intermodal Cost  per FFE Customer Satisfactory Survey (on reliability items) Total Operating Yield - Equipment Stock Factor/Turn Time - Operations FTE  - Cluster Costs per FFE  
Skills Required
Leadership - motivates, drives team - Result driven - meets KPIs with consistency Experience within Container Business Commercial understanding - Focused on Costs reduction - Process focused - Passionate for Excellence  - Understanding functional interdependencies
Skills & competencies you should learn in the position
Manage an empowered set-up with accountability for delivering stretched targets Exercise leadership, drive and engage the team for delivery on such targets Understanding the set-up between country operations and the Liner Operations Cluster Balance the requirements for commercial flexibility with operational stability/reliability  

Contact information:

Please contact Nsahlai Esther at esther.nsahlai@maersk.com

Please indicate in your application that you have found this job at JOB2SEA Apply now (this will open in a new window) Maersk Line, the global containerized division of the A.P. Moller – Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services.

View the original article here

Responsable Relation Client - Cameroun

Reference: CR190
Salary:
Start: asap

Responsable Relation client – Burkina Faso                                      

Le Responsable Relation Client est l’interlocuteur privilégié des abonnés. Il s’assure de la satisfaction des clients et doit développer le nombre de réabonnements.

Missions

Elaborer et participer à la stratégie relation clientèle (priorité, budget, moyen…) et déterminer des plans d’actionsElaborer et faire évoluer les procédures qualité de service clientèle et en contrôler l’applicationConcevoir des indicateurs de performance de service, analyser et mettre en place des ajustements

Profil et Compétences

Diplôme universitaireExpérience en SAV, ou centre d’appel est indispensableCapacité managérialesExpérience dans les SAV/Relations clients Telecom préféréeBonnes qualités relationnelles et sens commercialPour ce rôle : nationalité Camerounaise ou personne déjà basé au Cameroun.

Pour postuler envoyer votre CV à caroline@caglobal.fr avec la Ref.CR190

CA Global have Recruitment expertise in Africa in the following sectors, Mining, Oil & Gas, Banking, Finance, Telecoms, IT, Information Technology , NGO, Engineering, Construction, Power, Energy, Medical, Maritime, Transport, Shipping, Logistics, Procurement, Hotels and Executives. CA Global have experience in Recruiting and Staffing projects in the following countries: Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Chad, Congo, Democratic Republic of Congo (DRC), Egypt, Eritrea, Ethiopia, Gabon, Ghana, Guinea, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Sierra Leone, South Africa, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.

View the original article here

Création de fascicules regroupant des thèmes sur les activités du monde rural au Cameroun, home-based (online volunteer), Cameroon

Création de fascicules regroupant des thèmes sur les activités du monde rural au Cameroun, home-based (online volunteer), Cameroon

Création de fascicules regroupant des thèmes sur les activités du monde rural au Cameroun

Milieu Rural et Avenir - Cameroun

TASK

Dans le cadre de la réalisation de fascicules regroupant des activités produits dans le monde rural au Cameroun, MIRA-CAM a besoin de l'appui des volontaires dans la conception et la rédactiong des articles. Le volontaire nous appuiera pour la rédaction des textes des documents. Il devra nous guider dans la conception de ce document, en fournissant des recommandations claires et concises et en nous guidant sur le choix des thèmes.

Le volontaire doit être disponible quatre semaines à compter du 20 août 2012.Il bénéficiera du soutien et des conseils d'un interlocuteur désigné par l'Association . Des photos et informations seront mis à sa disposition.Les échanges se feront par mail ou msg.

Number of volunteers: 2

BACKGROUND INFORMATION

Dans le but de faire découvrir la culture du monde rural au monde extérieur, Mira-cam se propose de faire sortir de fascicules regroupant différents thèmes des activités de son environnement. Il y aura une fascicule détaillé et illustré sur chaque thème: la cuisine Camerounaise,les fruits et légumes, la faune et la flore, les produits agricoles du monde rural.Les sites touristiques, les traditions us et coutumes.

OBJECTIVE

l'objectif, est de faire participer les populations rurales dans les actions de développement les concernant, car ils vont nous produire les recettes détaillées, des mets locaux. Nous donner des informations sur les produits agricoles qu'on trouve chez eux, ainsi que les noms et particularités de la faune et flore.
Ces documents vendus en ligne à des prix favorables ,les recettes seront versées dans le compte de l'association. pour réaliser les objectifs de développement

Region or country

Cameroon

Development topic

Income generation and employment

REQUIREMENTS

Rédaction des textes des documents.

Areas of expertise

None in particular

Languages

French

Hours per week

1-5

Duration in weeks

8

View the original article here

Création de fascicules regroupant des thèmes sur les activités du monde rural au Cameroun, home-based (online volunteer), Cameroon

Création de fascicules regroupant des thèmes sur les activités du monde rural au Cameroun, home-based (online volunteer), Cameroon

Création de fascicules regroupant des thèmes sur les activités du monde rural au Cameroun

Milieu Rural et Avenir - Cameroun

TASK

Dans le cadre de la réalisation de fascicules regroupant des activités produits dans le monde rural au Cameroun, MIRA-CAM a besoin de l'appui des volontaires dans la conception et la rédactiong des articles. Le volontaire nous appuiera pour la rédaction des textes des documents. Il devra nous guider dans la conception de ce document, en fournissant des recommandations claires et concises et en nous guidant sur le choix des thèmes.

Le volontaire doit être disponible quatre semaines à compter du 20 août 2012.Il bénéficiera du soutien et des conseils d'un interlocuteur désigné par l'Association . Des photos et informations seront mis à sa disposition.Les échanges se feront par mail ou msg.

Number of volunteers: 2

BACKGROUND INFORMATION

Dans le but de faire découvrir la culture du monde rural au monde extérieur, Mira-cam se propose de faire sortir de fascicules regroupant différents thèmes des activités de son environnement. Il y aura une fascicule détaillé et illustré sur chaque thème: la cuisine Camerounaise,les fruits et légumes, la faune et la flore, les produits agricoles du monde rural.Les sites touristiques, les traditions us et coutumes.

OBJECTIVE

l'objectif, est de faire participer les populations rurales dans les actions de développement les concernant, car ils vont nous produire les recettes détaillées, des mets locaux. Nous donner des informations sur les produits agricoles qu'on trouve chez eux, ainsi que les noms et particularités de la faune et flore.
Ces documents vendus en ligne à des prix favorables ,les recettes seront versées dans le compte de l'association. pour réaliser les objectifs de développement

Region or country

Cameroon

Development topic

Income generation and employment

REQUIREMENTS

Rédaction des textes des documents.

Areas of expertise

None in particular

Languages

French

Hours per week

1-5

Duration in weeks

8

View the original article here

External sales Coordinator - Damco, Douala, Cameroun

External sales Coordinator - Damco, Douala, CamerounRole & Responsibilities? Manage a portfolio of opportunities, whilst identifying, developing andcoordinating a tailored solution against such opportunities? Engage with trade lane managers, overseas counterparts, key accountmanagement
more for registered users ....

View the original article here

External sales Coordinator - Damco, Douala, Cameroun

Role & Responsibilities

·         Manage a portfolio of opportunities, whilst identifying, developing and coordinating a tailored solution against such opportunities

·         Engage with trade lane managers, overseas counterparts, key account management, product and operations etc to leverage and maximize sales output

·         Take an active role in hand over of won opportunities with the Implementation Team ensuring that the customer, the solution and the process sold is handed over effectively to ensure a successful on boarding process

·         Support development and business expansion of existing key accounts in conjunction with key account managers, field sales and other internal colleagues when required

·         Monitor and communicate major trade and industry developments, including competition activities, their strength and weaknesses to the management, and with specific action plans to combat

·         Think outside the box is designing solutions, developing RFQ responses, PowerPoint Presentation that reflect Damco’ as best in class

·         Objective is to achieve gross profits of minimum a few times of the fixed costs, through creating, developing and maintaining relationships with both new and existing client/customer

·         As a part of the Commercial organization, be in front of customers and present solutions designed in order to be an active player in closing opportunities

·         The position holder is not required to deliver the operations and service on his/her own, instead will guide for implementation, with ultimate ownership of the client, service delivery and customer  satisfaction

Key Performance Indicators

·         Monthly delivery of CM1 Budget

·         Maintenance and achievements of sales pipeline targets

·         New Business Conversion Ratio

·         Number of customers developed  

·          Achieve specific trade lanes, Damco products, and industry segments objectives as outlined at time by the management

·         Presentation abilities and Team Player

Key Competencies

1.       Behavioral

·          Strategic approach to developmental solutions

·          Experience with developing solutions, problem solving and KPI Management

·          Solid understanding of SCM, Freight, LSS and contract logistics solutions.

·          Good analytical/conceptual skills combined with strategic acumen.

·          Out of the box approach to End to End Solution mapping

·          Commercial awareness

·         Desired career progression through proven capabilities

2.       Technical

·          Process mapping – SOP or KPI Development / reporting

·          PowerPoint and Excel champion

·          RFQ Writing and Responding experience

·          Ability to work under pressure and within tight timelines

·          Knowledge of sea and air freight, warehousing and distribution, and documentation

·          Experience with one or multiple Damco core industry verticals such as Retail, High value consumer goods, Food/Reefer, Technology, Chemical, Mining. 

Experience

The ideal candidate holds experience and capabilities as described:

·          Experience working with the Freight 3PLe industry, ideally having held a position that involved the development or deliverance of solutions for Supply Chains

·          Ability to create ‘instant respect’ based on experience, insight and personal presence

·          Have experience in freight terminology

·          Able to engage internal and external stakeholders as required

·          Experienced in working with customers to identify and understand needs/opportunities, and work with subsequent development

·          Full understanding of the dynamics of Damco’s current organisational structure

·          Strong interpersonal and communication/listening skills – ability to engage stakeholders, build buy-in and excitement, working in a matrix organisation

·         Disciplined, structured, with a balance between analysis/strategy and tactics/action

·          Focused and execution driven – show energy and passion

·         Professional corporate appearance

        Languages

·         English - professional level

·         French – professional level

View the original article here

Cluster Managing Director - Damco, Douala, Cameroun

Cluster Managing Director - Damco, Douala, CamerounThe EnvironmentDamco has ambition to further grow its business and expand operationsaggressively. The countries within the Cameroun (Nigeria) Cluster are excitingemerging markets with significant opportunities for business development. TheClu
more for registered users ....

View the original article here