Responsable Relation Client - Cameroun

Reference: CR190
Salary:
Start: asap

Responsable Relation client – Burkina Faso                                      

Le Responsable Relation Client est l’interlocuteur privilégié des abonnés. Il s’assure de la satisfaction des clients et doit développer le nombre de réabonnements.

Missions

Elaborer et participer à la stratégie relation clientèle (priorité, budget, moyen…) et déterminer des plans d’actionsElaborer et faire évoluer les procédures qualité de service clientèle et en contrôler l’applicationConcevoir des indicateurs de performance de service, analyser et mettre en place des ajustements

Profil et Compétences

Diplôme universitaireExpérience en SAV, ou centre d’appel est indispensableCapacité managérialesExpérience dans les SAV/Relations clients Telecom préféréeBonnes qualités relationnelles et sens commercialPour ce rôle : nationalité Camerounaise ou personne déjà basé au Cameroun.

Pour postuler envoyer votre CV à caroline@caglobal.fr avec la Ref.CR190

CA Global have Recruitment expertise in Africa in the following sectors, Mining, Oil & Gas, Banking, Finance, Telecoms, IT, Information Technology , NGO, Engineering, Construction, Power, Energy, Medical, Maritime, Transport, Shipping, Logistics, Procurement, Hotels and Executives. CA Global have experience in Recruiting and Staffing projects in the following countries: Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Chad, Congo, Democratic Republic of Congo (DRC), Egypt, Eritrea, Ethiopia, Gabon, Ghana, Guinea, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Sierra Leone, South Africa, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe.

View the original article here

Client Business Partner

Date Posted: 2011-10-11
Ref. JB1720812 Share   Tweet

Job Responsibilities:

1) Develop Client Relationships

*
Lead the business relationship between Nielsen and the client
*
Drive collaborative one voice engagements to solve client business issues
*
Penetration of senior decision makers across clients’ functional teams
*
Contribute to the Strategic Account Planning process and vision for the client
*
Work with the Regional Client Business Partners to set Nielsen’s go to market strategy for the client locally
*
Proactively resolve client issues by engaging other Nielsen support groups as needed

2) Drive Team Performance

*
Direct the day to day work of local team members
*
Coaching, mentoring, and staff development of local client teams
*
Drive actionable recommendations that are aligned to client business issues
*
Lead value addition processes and results and facilitate plans for performance improvement

3) Revenue generation

*
Responsible for overall local revenue targets including renewal and fulfillment of locally contracted revenue
*
Identify revenue growth opportunities and coordinate business development effort, at the local level

4) Cost Leadership

*
Manages local contract negotiation processes with client(s) to ensure profitable outcomes
*
Supports regional contract negotiation
*
Partners with local product leadership and RCBP to identify opportunities for optimization and efficiency
*
Support the implementation of cost leadership solutions across the teams

Competencies:

1) Thought Leadership

*
Champions new initiatives and innovation
*
Essential thought partner to clients - solves client business issues, also by getting the right experts on board
*
Ability to develop conceptual frameworks to simplify complex problems or issues
*
Able to analyze and integrate various data sources with market and industry knowledge
*
Ability to understand Africa and consumers and to use this knowledge to support clients’ growth agenda
*
Creates high impact ideas and strategies and communicates via speeches, articles, etc
*
Becomes a recognized Subject Matter Expert (SME) and/or industry leader

2) Client Leadership

*
Builds strong, trust-based client relationships
*
Ability to prioritize against multiple client demands
*
Viewed as an extension of client’s teams

3) Team Leadership

*
Creates clear client centric vision, strategy and goals that create business impact translated into clear regional and local goals
*
Inspiring leader that gets the best performance out of the team
*
Establishes a culture where team is action oriented and operates with a sense of urgency

4) Communication Leadership

*
Inspires teams with authentic messages that demonstrate ambition, passion and urgency
*
Quick on his/her feet, crafts the right response to challenging questions and tough issues
*
Simple, Open, Integrated!

5) Financial Leadership

*
Solid negotiator who balances client needs with Nielsen financial realities
*
Recognizes and corrects the course of action early to avoid surprises in revenue plan
*
Creates a culture of financial accountability
*
Seeks opportunities and supports company initiatives to grow EBITDA

*
A University degree preferably in a business related field; an MBA or Masters degree is preferred but not mandatory
*
A minimum of 3-4 years senior management experience in a challenging and professional business environment
*
Proven account management experience including consultative engagement is essential
*
Knowledge of CPG industry, both manufacturer and retailer would be an added advantage
*
General understanding and use of Nielsen products and services (and general market research techniques) would also be an added advantage
*
Ability to clearly explain analytical techniques to non expert audiences is a key requirement
*
Team leadership affinity is important
*
Ability to work seamlessly across borders and speak fluent French and English

The Nielsen Company is a global information and media company with leading market positions in marketing information, television and other media measurement. The privately held company is active in more than 100 countries, with headquarters in New York, USA. The Nielsen Company provides measurement and analysis of marketplace dynamics and consumer attitudes and behavior. Clients rely on Nielsen’s market research, proprietary products, analytical tools and professional service to understand competitive performance, to uncover new opportunities and to raise the profitability of their marketing and sales campaigns. The Nielsen Company provides two major services for its Manufacturer and Retailer clients in the Region - Retail Measurement and Consumer Research.

The Nielsen Company has a strong presence in the Middle East, North Africa and Pakistan (MENAP) region with diversified business in FMCG, Telecom, Automobiles, Finance, Tourism and Government departments. We have more than 1300 employees working in 29 offices in 13 countries across the region. Our MENAP regional head office is located in Dubai, United Arab Emirate. For more about The Nielsen Company please visit www.nielsen.com

Job Location: Cameroon Company Industry: Marketing; Consulting Services; Retail/Wholesale Type of Company: Employer (Private Sector) Job Role: Research Joining Date: Unspecified Employment Status: Unspecified Employment Type: Unspecified Monthly Salary Range: Unspecified Manages Others: Unspecified Number of Vacancies: 1
Career Level: Management Years of Experience: Unspecified Residence Location: Unspecified Gender: Unspecified Nationality: Unspecified Degree: Unspecified

View the original article here

Client Business Partner

Date Posted: 2011-10-11
Ref. JB1720812 Share   Tweet

Job Responsibilities:

1) Develop Client Relationships

*
Lead the business relationship between Nielsen and the client
*
Drive collaborative one voice engagements to solve client business issues
*
Penetration of senior decision makers across clients’ functional teams
*
Contribute to the Strategic Account Planning process and vision for the client
*
Work with the Regional Client Business Partners to set Nielsen’s go to market strategy for the client locally
*
Proactively resolve client issues by engaging other Nielsen support groups as needed

2) Drive Team Performance

*
Direct the day to day work of local team members
*
Coaching, mentoring, and staff development of local client teams
*
Drive actionable recommendations that are aligned to client business issues
*
Lead value addition processes and results and facilitate plans for performance improvement

3) Revenue generation

*
Responsible for overall local revenue targets including renewal and fulfillment of locally contracted revenue
*
Identify revenue growth opportunities and coordinate business development effort, at the local level

4) Cost Leadership

*
Manages local contract negotiation processes with client(s) to ensure profitable outcomes
*
Supports regional contract negotiation
*
Partners with local product leadership and RCBP to identify opportunities for optimization and efficiency
*
Support the implementation of cost leadership solutions across the teams

Competencies:

1) Thought Leadership

*
Champions new initiatives and innovation
*
Essential thought partner to clients - solves client business issues, also by getting the right experts on board
*
Ability to develop conceptual frameworks to simplify complex problems or issues
*
Able to analyze and integrate various data sources with market and industry knowledge
*
Ability to understand Africa and consumers and to use this knowledge to support clients’ growth agenda
*
Creates high impact ideas and strategies and communicates via speeches, articles, etc
*
Becomes a recognized Subject Matter Expert (SME) and/or industry leader

2) Client Leadership

*
Builds strong, trust-based client relationships
*
Ability to prioritize against multiple client demands
*
Viewed as an extension of client’s teams

3) Team Leadership

*
Creates clear client centric vision, strategy and goals that create business impact translated into clear regional and local goals
*
Inspiring leader that gets the best performance out of the team
*
Establishes a culture where team is action oriented and operates with a sense of urgency

4) Communication Leadership

*
Inspires teams with authentic messages that demonstrate ambition, passion and urgency
*
Quick on his/her feet, crafts the right response to challenging questions and tough issues
*
Simple, Open, Integrated!

5) Financial Leadership

*
Solid negotiator who balances client needs with Nielsen financial realities
*
Recognizes and corrects the course of action early to avoid surprises in revenue plan
*
Creates a culture of financial accountability
*
Seeks opportunities and supports company initiatives to grow EBITDA

*
A University degree preferably in a business related field; an MBA or Masters degree is preferred but not mandatory
*
A minimum of 3-4 years senior management experience in a challenging and professional business environment
*
Proven account management experience including consultative engagement is essential
*
Knowledge of CPG industry, both manufacturer and retailer would be an added advantage
*
General understanding and use of Nielsen products and services (and general market research techniques) would also be an added advantage
*
Ability to clearly explain analytical techniques to non expert audiences is a key requirement
*
Team leadership affinity is important
*
Ability to work seamlessly across borders and speak fluent French and English

The Nielsen Company is a global information and media company with leading market positions in marketing information, television and other media measurement. The privately held company is active in more than 100 countries, with headquarters in New York, USA. The Nielsen Company provides measurement and analysis of marketplace dynamics and consumer attitudes and behavior. Clients rely on Nielsen’s market research, proprietary products, analytical tools and professional service to understand competitive performance, to uncover new opportunities and to raise the profitability of their marketing and sales campaigns. The Nielsen Company provides two major services for its Manufacturer and Retailer clients in the Region - Retail Measurement and Consumer Research.

The Nielsen Company has a strong presence in the Middle East, North Africa and Pakistan (MENAP) region with diversified business in FMCG, Telecom, Automobiles, Finance, Tourism and Government departments. We have more than 1300 employees working in 29 offices in 13 countries across the region. Our MENAP regional head office is located in Dubai, United Arab Emirate. For more about The Nielsen Company please visit www.nielsen.com

Job Location: Cameroon Job Role: Research Company Industry: Marketing; Consulting Services; Retail/Wholesale Type of Company: Employer (Private Sector) Joining Date: Unspecified Employment Status: Unspecified Employment Type: Unspecified Monthly Salary Range: Unspecified Manages Others: Unspecified Number of Vacancies: 1
Career Level: Management Years of Experience: Unspecified Residence Location: Unspecified Gender: Unspecified Nationality: Unspecified Degree: Unspecified

View the original article here

Latest Banking Job- Client Care Officer Career in Stanbic IBTC Bank Nigeria

POSITION: CLIENT CARE OFFICER
Job ID7330
Location Nigeria
Division TPS
Position Category Transactional Product Services
Employment Type Part Time – Permanent
Shift Yes
Regulatory Approval Yes

Division Proposition
The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three specialised functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our Transaction Products Services Operations team now needs an experienced and highly capable Client Care Officer to optimise our range of TPS solutions.
Position Description
RESPONSIBILITIES

• A corporate customer care team with focus on sales support (inclusive but not limited to all TPS products), account opening and documentation with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
• Ensure successful after sales service by client services of all solutions delivered to the client
• Maintain a proactive means of identifying customers’ needs and service preferences.
• Risk identification and management – Ability to identify, accurately access and appropriately act on all aspects of risk associated with their specialist area, division and interdependent projects/ areas (including their client base, products, systems and services).
Required Skills and Qualifications
Relevant Degree (B.Sc)

Minimum of 2/3 years customer service inclusive of branch operations job experience. Good understanding of Finacle, Transaction Services, Trade Services, Credit deal processing, Customer care, Cheque Clearing cycles and other internal transaction processes will be required
Required Competencies
Strong verbal and communication skills, Customer service person and a result oriented person and also a good team player. .A good understanding of the entire Bank’s full range of products.
.A basic knowledge of branch operations . .A basic knowledge of regulations governing the management of financial services.
.Understanding the branch service standard and practice.
.Computer literacy
.High degree of intelligence, communication and analytical skills i.e communicate effectively at all levels, take initiative, excellent listening skills
.Strong Customer Focus and continuous interface and Strong interdepartmental skills, high customer service ethic and responsibility
.Team Player, Decisive, Adaptable to change
.Planning and Organizational Skills
.Conflict Management Resolution skills
.Willingness to learn and share knowledge
.Honest, reliable, well mannered, resilient, patient

click here to apply 

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View the original article here