* Proposing strategies for the business development of the travel agency.
* Maintaining the financial account details and other budgetary reports of the agency.
* Analyzing the reports to ascertain the growth of the agency and if needed, employing better work strategies to improve the business aspect of the agency.
* Maintaining the up-to-date information on the travel operations and transport mediums like trains, airlines and also buses.
* Facilitating the customers in the booking of tickets and accommodation arrangements.
* Managing the travel agency work activities and devising new tour and travel plans and packages.
* Coordinating and guiding the agency staff to work for the customer satisfaction and development of the agency.
* Promoting and marketing the business, sometimes to new or niche markets.
* Managing budgets and maintaining statistical/ financial records.
* Selling travel products and tour packages.
* Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers.
* Liaising with travel partners, including airlines and hotels, to manage bookings and schedules.
* Dealing with customer enquiries and aiming to meet their expectations.
* Overseeing the smooth, efficient running of the business.
* Constantly motivating the sales team to hit their targets and ensure the profitability of the company.
* Meeting company directors who advise on strategy and finding out about any local issues and future trends.
* Organising incentives, bonus schemes and competitions.
* Communicating with sales consultants and providing encouragement, help and advice.
* Dealing with disciplinary matters and customer complaints.
Skills and Specifications
* Strong written and communicational skills.
* Knowledge of financial and business strategies.
* Aspiration to work in travel and tourism area.
* Good managerial and decision-making skills.
* Ability to coordinate and manage people.
Education and Qualifications
* BTS in Tourism
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